TopMark Adjusters Ltd is committed to protecting the privacy of your personal information.
Everyone has rights with regard to the way in which their personal information is handled. During the course of our activities we will collect, store and process personal information about our customers, suppliers and other third parties.
This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by [the General Data Protection Regulation 2016/679] (the “GDPR”)
TopMark Adjusters Ltd is the owner of this website and controls how your personal data is processed and for what purposes.
If after reviewing this policy you have any questions or privacy concerns please send an e-mail to: firstname.lastname@example.org or write to:
TopMark Adjusters Ltd,
9 Blairtummock Place,
Panorama Business Village,
How do we process your personal data?
Our Data Privacy Principles
When processing your information, we comply with six principles of good practice. These provide that your personal information must be:
Why we need your information
We need your information and that of others you named on your insurance policy to complete the processing of your claim. Your information comprises of all the details we are provided by the insurance company, details that we collect directly from you and includes information we obtain about you from third parties. We will only collect the information we need for a legitimate interest so that we can provide you with the best possible and most efficient service.
What personal information we may process
How we collect your personal information
We may obtain personal information by directly or indirectly interacting with you, such as:
How we use your information and who we will share it with
We will only use your personal information when the law allows us to. We will only use your personal information for legitimate business interests namely in the handling of a claim made under an insurance policy.
We use this Personal Data to:
TopMark Adjusters Ltd may make Personal Data available to the following parties for the purposes of claim assessment or as required by law:
We may share Personal Data with government or other public authorities (including, but not limited to, workers’ compensation boards, courts, law enforcement, tax authorities and criminal investigations agencies); and third-party civil legal process participants and their accountants, auditors, lawyers and other advisors and representatives as we believe to be necessary or appropriate:
We may share Personal Data with emergency providers (fire, police and medical emergency services); retailers; medical organisations and providers; travel carriers; credit bureaus; credit reporting agencies; and other people involved in an incident that is the subject of a claim; as well as purchasers and prospective purchasers or other parties in any actual or proposed reorganisation, merger, sale, joint venture, assignment, transfer or other transaction relating to all or any portion of our business. To check information provided, and to detect and prevent fraudulent claims, Personal Data (including details of injuries) may be put on registers of claims and shared with other insurers. We may search these registers when dealing with claims to detect, prevent and investigate fraud.
Security of Personal Data
We will take all appropriate reasonable technical, legal and organisational measures, which are consistent with applicable privacy and data security laws to safeguard your Personal Data. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Data you might have with us has been compromised), please immediately notify us.
Where we provide Personal Data to a service provider, the service provider will be selected carefully and required to confirm they are GDPR compliant and use appropriate measures to protect the confidentiality and security of your Personal Data.
Dealing with other people
It is our policy to deal with your spouse or partner who calls us on your behalf, provided they are named on the policy. If you would like someone else to deal with your claim on your behalf on a regular basis please let us know. In some exceptional cases we may also deal with other people who call on your behalf, with your consent. If at any time you would prefer us to deal only with you, please let us know.
Fraud Prevention and Anti-Money Laundering
Please take time to read the following as it contains important information relating to the details you have given or should give to us. You should show this notice to anyone whose data has been supplied to us in connection with your claim.
To prevent and detect fraud we may at any time:
What if you cannot or will not provide us with your personal information
If you do not want to provide us with your personal information when requested, we will not be able to continue with your claim.
Where we store your personal information
All information you provide to us is stored on our secure servers in the United Kingdom, or on secure cloud-based services in a country within the European Economic Area.
We will take all steps reasonably necessary to ensure that your data is treated securely, including taking the following safeguards:
How long we will store your personal information
You have various legal rights in relation to the information you give us, or which we collect about you as follows:
Please note that we may continue to store your information or use your information for the purpose of legal proceedings or for protecting the rights of any other person.
Use of 'cookies'
What types of cookies are used on this site?
1. Preference Cookie – At your request we may place a cookie to remember your preferences so that you do not need to re-enter your details (country/age and language preferences) on our gateway page. This is not suitable if you share your computer with someone else.
2. Social Sharing – This is a cookie that identifies you with social networking sites such as Facebook and Twitter and allows interaction between your activity on social networking sites and on our website through your direction, and makes your transition between the sites more seamless.
3. Site Analytics – We use Google Analytics to help analyse use of our website. This analytical tool uses ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
4. Cookies – We use session cookies, which are temporary cookies that cookies aid the user journey around the site, and will remember preferences you have selected during the session. These cookies are deleted as soon as you leave the site.
How do I disable/enable cookies?
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about these functions. For example, in Internet Explorer, you can go to the Tools/Internet options/Security and Privacy Tabs to adapt the browser to your expectations. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.
Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. These are known as ‘P3P’ features (Privacy Preferences Platform).
Links to other websites
Our website may contain links to other websites, but most of the time won’t have any control over these website. Please read there Private Policy. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
If you wish to exercise any of your legal rights, please contact us by email at email@example.com You also have the right, at any time, to lodge a complaint with the Information Commissioner’s Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.
Questions, comments and requests regarding this policy are welcomed please contact us by email at firstname.lastname@example.org
9 Blairtummock Place, Panorama Business Village, G33 4ED
0141 781 2070