About TopMark

About Us

TopMark Adjusters Limited is an independent Chartered Loss Adjusting firm, accomplished in handling and settling all types of insurance claims. We give specialist claims advice and assistance to Insurers, Insurance Brokers and their clients, local authorities, utilities and corporate clients.

TopMark Adjusters Limited was established in 2002 by Roger Topping who remains involved in the business on a consultancy basis.

We work with a variety of clients and deliver a level of service that is consistently of the highest standard.

Our loss adjusters are given a rigorous training and encouraged to complete their qualifications at the Chartered Insurance Institute https://www.cii.co.uk/ and the Chartered Institute of Loss Adjusters https://www.cila.co.uk/

We pride ourselves on the strength of our relationships with Insurance Brokers enabling us to reach a fair and accurate assessment of their client’s losses. Experience shows us that many claims difficulties can be avoided by effective communication of complex insurance subject matter in a sensitive way.

Contact Us

9 Blairtummock Place, Panorama Business Village, G33 4EN

0141 781 2070

info@topmarkadjusters.co.uk


Key Personnel

Des Bradshaw – Managing Director

Des Bradshaw – Director

Des Bradshaw – Managing Director

Des graduated from the University of Glasgow in 2008 with an honours degree in Scots Law and worked in the construction industry for two years before joining TopMark in March 2010. In 2018 Des achieved the status of Chartered Loss Adjuster and in 2019 he became a director and shareholder in TopMark.

Des has an extensive experience in all aspects of commercial and domestic property claims including major losses up to £1m. His experience includes large property damage claims, complicated business interruption losses, high net worth claims and the handling of substantial third-party claims against various public authorities.


John Dougall – Director

John Dougall – Director

John Dougall – Director

John started his insurance career as a school leaver with Commercial Union in their Glasgow Claims Department. He found his niche in liability claims and was rapidly promoted to the position of Senior Claims Inspector after his relocation to their Manchester office. His career development saw a move to a specialist liability adjusting company in Manchester; in 1996 he returned to Glasgow to take over as their Branch Manager. John was then recruited by Property & Casualty Services to manage their Glasgow Office. By 2001, John had been given regional managerial responsibility for all their liability adjusters operating across Scotland and North East England.

John then ran the branch of another specialist liability adjuster in Glasgow and used his extensive experience of liability matters, covering Motor, Employers’, Public and Products Liability to develop that business.

During his long career John has investigated many types of liability claims including those arising from the petrochemical sector (both on and offshore), renewable energy, construction, manufacturing and leisure; plus a number of professional indemnity and medical negligence cases. His experience of the litigation processes in Scotland, England and Northern Ireland enables him to give practical advice to clients on Court processes. He has handled a number of fatalities and complex quantifications of personal injury claims up to £3m. John’s work on significant injury and property damage claims has led to travel in Europe.

John is a past Chairman of the Dunbartonshire Local Committee of the Insurance and Actuarial Society of Glasgow.


Roger Topping – Consultant

Roger Topping – Director

Roger Topping – Consultant

Roger studied Law at Liverpool University and qualified as a barrister at the Middle Temple in London before choosing to pursue a career as a commercial loss adjuster.

He started work in Liverpool and Manchester completing his insurance and loss adjusting qualifications within 5 years. He moved to Glasgow in 1986 with an international loss adjusting company and enjoyed several promotions within the company that saw him appointed as Head of Investigation Services with responsibility for fraud enquiries throughout the UK and latterly Major Loss Manager for all property damage claims exceeding £100,000 in Scotland and North East England.

Roger has wide experience of high value property and business interruption losses in the hotel and leisure, manufacturing, food production, and retail sectors up to £10m. He has led fraud and arson investigations resulting in repudiation and conviction in cases up to £500,000. He has also given evidence in Court and is familiar with the civil litigation procedure in England and Scotland having worked on personal injury and property cases on both sides of the border.

He is currently the CILA Council member representing the Smaller Independent Practices special interest group. http://www.ilaa.org.uk/History.aspx.


Claims Expertise

Claims Expertise at TopMark Adjusters Ltd

Our staff are experienced and highly qualified insurance claims professionals who achieve the best results for all of our clients whilst ensuring that our clients’ Policyholders receive appropriate remuneration within the terms of their Policy. We offer a national service that is prompt, efficient and completely independent of larger commercial interests.

Our team of qualified Adjusters allow us to offer specialist claims advice across all aspects of the claims industry and our technical expertise allows us to ensure that all of our recommendations and advices are accurate, interpreted in line with the intention of the Policy and free from any bias – this also applies to our choice of external specialists who may be needed in the claims process.

We have a strong track record of achieving the correct outcome on claims which is demonstrated by our long-term working relationships with all of our existing clients.


Our Philosophy

Our Philosophy at TopMark

At TopMark we are dedicated to understanding the needs of our clients; particularly their need to offer a comprehensive, consistent and fair claims process to all of their Policyholders. Our priority is meeting the needs of our clients and resolving areas of conflict to ensure that the correct outcome is achieved on every claim. Whether your client is a single domestic Policyholder or a large commercial Policyholder using the services of a broker, we assure you that every claim will be given the care and attention merited to achieve a fair outcome.

In short TopMark can help resolve any insurance claim problem – whether simple or complex - and we guarantee that we will only accept an instruction if we can add value for our clients.


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