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Our Philosophy

 

People handling claims

Understanding your needs

Sometimes claims handling can go wrong because the incident or the damage becomes the focus not the people who are affected.

 

At TopMark our priority is the needs of the client and resolving areas of conflict to give an acceptable outcome to all parties.

 

Understanding the entire claims process from all sides gives us an advantage over those who try to treat a claim as a mechanical or scientific process that involves passing the policyholder through different processes involving many claims handlers in a call centre.

 

We use experienced and highly qualified staff who build relationships with clients to ensure their objectives are achieved.