Liability

Prompt, Proactive Investigation and Negotiation

Effective claims handling is dependent on speedy and thorough investigation and, where appropriate, prompt negotiation and settlement of claims. To achieve these objectives, decisions on liability need to be based on full and accurate information.

Our personnel have expertise in both Scots law and the Voluntary Claims Protocol, in addition to the Civil Procedure Rules applicable in England.

We believe that early and direct communication by telephone or personal visit is more effective and economical than entering into protracted correspondence and therefore our handlers place a high emphasis on pro-active investigation and negotiation.