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Key Personnel - Loss Adjusting

Roger Topping
John Dougall

Roger Topping LLB (Hons) ACII FCILA
Managing Director – Operations

Roger studied Law at Liverpool University and qualified as a barrister at the Middle Temple in London before choosing to pursue a career as a commercial loss adjuster.


He started work in Liverpool and Manchester completing his insurance and loss adjusting qualifications within 5 years. He moved to Glasgow in 1986 with an international loss adjusting company and enjoyed several promotions within the company that saw him appointed as Head of Investigation Services with responsibility for fraud enquiries throughout the UK and latterly Major Loss Manager for all property damage claims exceeding £100,000 in Scotland and North East England.


Roger has wide experience of high value property and business interruption losses in the hotel and leisure, manufacturing, food production, and retail sectors up to £10m. He has led fraud and arson investigations resulting in repudiation and conviction in cases up to £500,000. He has also given evidence in Court and is familiar with the civil litigation procedure in England and Scotland having worked on personal injury and property cases on both sides of the border.


He was elected to the national Council of the Chartered Institute of Loss Adjusters in 2002 and represented Scotland on Council from 2002 until 2006 and the Smaller Independent Practices Special Interest Group from 2006 to 2010. He has since been instrumental in the formation of the Independent Loss Adjusters Association which campaigns against loss adjusting firms receiving commissions from building contractors, a practise that CILA has not forbidden. He is currently Chief Executive of ILAA – go to for further information.


Tel No: 0141 781 2077
Mobile: 07985 583046

Director – Liability Services

John started his insurance career with Commercial Union in their Glasgow Office. He quickly found his niche in liability claims and was rapidly promoted to the position of Senior Claims Inspector after his relocation to Manchester office. His career developed further when he moved to a specialist liability adjusting company in Manchester and in March 1996 he returned to Glasgow to take over as their Branch Manager. In March 1997, John was recruited by Property & Casualty Services to manage their Glasgow Office. By 2001 John had been given regional managerial responsibility for all their liability adjusters operating from Scotland and North East England.


From 2002 John ran the branch of another specialist liability adjuster in Glasgow and used his extensive experience of liability matters, covering Motor, Employers’, Public and Products Liability to develop that business.


During his career John has investigated many types of liability claims including professional indemnity and medical negligence cases. His experience of the litigation processes in Scotland, England and Northern Ireland enables him to give practical advice to clients on Court processes. He has handled a number of fatalities and complex quantifications of personal injury claims up to £1m. John’s work on significant injury and property damage claims has led to travel in Europe and to handling claims involving the petrochemical industry: both on and offshore.


John is often involved in training and presentations on technical issues to groups from the CII, Brokers and Insurers. He is also a Committee member and past Chairman of the Dunbartonshire Local Committee of the Insurance and Actuarial Society of Glasgow.


Tel No: 0141 781 2076
Mobile: 07949 110441